Privacy Policy

Privacy Policy for Bird Supply Direct

Effective Date: January 1st, 2025
Last Updated: May 2nd, 2025

At Bird Supply Direct ("we," "us," or "our"), we value your privacy and are committed to protecting your personal information. This Privacy Policy describes how your personal data is collected, used, and shared when you visit or make a purchase from our website [https://www.birdsupplydirect.com] (“Site”).

1. Information We Collect

We collect both personal and non-personal information to provide and improve our services, fulfill your orders, and enhance your shopping experience.

a. Personal Information

When you purchase or register on our site, we may collect:

  • Your full name
  • Email address
  • Shipping and billing address
  • Phone number
  • Payment details (securely processed via third-party providers)

b. Device and Usage Information

When you visit the site, we automatically collect:

  • IP address
  • Browser type
  • Device type
  • Pages visited and time spent on the site
  • Referral links or source

c. Cookies & Tracking

We use cookies and other technologies (such as pixels) to:

  • Remember your preferences
  • Track cart contents
  • Analyze traffic and usage patterns
  • Deliver personalized content and advertising

2. How We Use Your Information

We use the information collected to:

  • Process and fulfill orders
  • Send order confirmations, shipping updates, and receipts
  • Respond to customer inquiries and offer support
  • Personalize your shopping experience
  • Improve the functionality and performance of our website
  • Send promotional emails (with your consent)
  • Comply with applicable laws and regulations

3. How We Share Your Information

We do not sell your personal information. However, we may share your data with trusted third-party services that help us operate our business:

  • Payment processors (e.g., Shopify Payments, PayPal, Stripe)
  • Shipping carriers (e.g., USPS, FedEx, UPS)
  • Email service providers (e.g., Klaviyo)
  • Analytics and marketing tools (e.g., Google Analytics, Meta Pixel)
  • Fraud prevention services

Each third-party partner is required to use your data only for the services they provide and to handle your information securely.

4. Email Communications

If you sign up for our email list, we may send you:

  • Exclusive discounts and promotions
  • Birding tips and articles
  • Product restocks or new arrivals

You can unsubscribe at any time by clicking the link in the footer of any email or contacting us directly at [chirp@birdsupplydirect.com].

5. Data Retention

We retain personal data only as long as necessary for business or legal reasons, including fulfilling orders, resolving disputes, and enforcing agreements.

6. Your Rights

Depending on your jurisdiction (e.g., California, EU), you may have the right to:

  • Access and review your personal data
  • Correct inaccurate or incomplete data
  • Request deletion of your information
  • Object to certain data uses or withdraw consent
  • Request data portability

To exercise your rights, contact us at [chirp@birdsupplydirect.com].

7. Security Measures

We take reasonable precautions to protect your information, including:

  • SSL encryption
  • Secure payment gateways
  • Access controls and authentication protocols

Despite our efforts, no method of transmission over the Internet is 100% secure.

8. Do Not Track & Cookies

Our site does not currently respond to “Do Not Track” signals. However, you can adjust cookie preferences via your browser settings.

9. Children’s Privacy

Bird Supply Direct does not knowingly collect personal information from children under the age of 13. If we learn we have unknowingly collected such data, we will delete it promptly.

10. Third-Party Links

Our site may link to other websites. We are not responsible for their privacy practices and encourage you to read their policies before sharing personal information.

11. International Visitors

If you are visiting from outside the U.S., be aware that your data may be transferred to, stored, and processed in the United States. By using our site, you consent to this transfer.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted here, and we encourage you to review it regularly. Your continued use of the site after updates indicates acceptance of the changes.

13. Contact Us

If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact us:

Bird Supply Direct
Email: [chirp@birdsupplydirect.com]
Website: [https://www.birdsupplydirect.com]